Frequently Asked Questions

Answers to common questions about Peak Wellness Center services

Contact us anytime if you have additional questions not answered below or would like to talk about our services and how we can help you and your family.

Yes. We help people of all ages, from all walks of life, become stronger, healthier and happier. Whether you’re facing anxiety, depression, anger, mood swings, addictions, family conflicts, caregiver fatigue, workplace stress...we can always find new ways to help you manage life’s challenges more effectively. Based on over 50 years of experience and the latest research about what really works, the caring experts on our team will come up with a treatment plan that fits you and your unique situation.

Mental health conditions that we treat | Substance abuse treatment | Youth & Family Services

We want to make sure anyone in need can afford our care. That’s why we have what’s called a sliding fee scale, meaning we set each person’s fees based on his or her insurance status, income and family size. Make sure to bring proof of income to your first appointment at Peak, because more people than you might expect are eligible for reduced rates.

We are happy to bill any insurance/3rd party payor on your behalf for your services with Peak. We contract with these and other insurance companies:

  • BCBS (includes Federal BCBS and KidCare Chip)
  • CIGNA (Formerly Great West)
  • Medicare (Must see a LCSW, MD, DO, or Nurse Practitioner for Medicare to pay)
  • RR Medicare (Must see a LCSW, MD, DO, or Nurse Practitioner for Medicare to pay)
  • TriWest (Active Duty must have referral-only pays for eligible providers)
  • WinHealth
  • Wyoming Medicaid

If your insurance company isn’t on the list above, visit the fees & insurance page to learn what questions to ask your insurance company to confirm your benefits and whether Peak is in fact in-network for you.

Simply call to schedule your first appointment or drop by during walk-in hours at one of Peak’s locations in the county where you live. Your first appointment is an “intake appointment,” which basically means we gather all the information we need to understand the best ways to help you, enroll you in our services, and match you with the right therapist for your second appointment.

Give us a call  |  6 easy steps to getting started Learn what to expect at (and bring to) your first appointment

Part of your first appointment at Peak, a clinical assessment is simply a conversation with one of our qualified therapists to help us understand your unique situation and how we can help you.

So the therapist you meet with during your first appointment at Peak will ask you questions about your health history, your current life circumstances, what kind of problems you’re having—or have had—that concern you, and what you would like to change.

Basically, we need to have a good understanding of what’s happening so we can make the best possible decisions about your care. Learn more about your first appointment.

To your first appointment, please bring

  • Photo identification (driver’s license, State-issued ID card, military ID)
  • Insurance card (if applicable)
  • Proof of income for all household family members (if requesting financial assistance)
  • Court documents (if applicable; court orders, probation, parole documents, etc.)

You can also save time that day by filling out Peak’s new client paperwork in advance and bringing them with you. Click the English or Spanish links below to download PDFs of these documents.

  • New client application & health history – English | Spanish
  • Confidential information release form – authorization to share your health care information with persons you choose – English | Spanish

If you come in during our walk-in hours, we will get you started right away by having you meet with an intake coordinator during the first available appointment time that day. Walk-in appointments are first-come, first served, so please allow a 2-3 hour window in case someone arrives ahead of you.

You are also welcome to call to schedule a first appointment in advance.

During your first appointment, a trained therapist will talk with you about your unique situation, health history and how we can help. This process isn’t an actual counseling session; it’s to help us match you with the best therapist for your second appointment, when counseling begins.

When you have your second appointment to begin therapy depends on your schedule and the availability of the therapist who is the best fit for what you need.

Each clinic has different walk-in hours, so below please click the name of county where you live to see current clinic and walk-in hours:

Below, click the name of county where you live to see Peak’s clinic and walk-in hours:

Yes. For your first appointment to enroll in services, the quickest way to get started is to come in during our walk-in hours at the nearest Peak location, however, if you prefer you may contact us to schedule an appointment.

In a mental health emergency, please call the main Peak number in your county and someone will always be there to help!

We have qualified professional counselors on call all day, every day.

Call 911 or the National Suicide Prevention Lifeline at 1-800-273-TALK (8255).

Please talk with your lead Peak counselor who will help you get an appointment with one of our psychiatrists. We only provide psychiatric and pharmacy services for Peak clients, however, it’s easy to enroll in our services.

Psychiatric care FAQs

We have locations in Albany, Goshen, Laramie and Platte Counties in southeastern Wyoming.

All of our main offices are open 8am-5pm. Several clinics also offer extended hours for the convenience of our clients.

To see specific clinic hours, including walk-in hours, below please click the name of the county where you live:

Telehealth means using teleconferencing or videoconferencing equipment for “long-distance”  appointments with healthcare providers. Especially if you live in a rural area, telehealth makes it easier to keep appointments with doctors or specialists far away and saves you transportation time.

Peak clients may schedule telehealth appointments at our facilities and one of our staff members will have everything set up and help you.

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