General Frequently Asked Questions “Can Peak help me?”
“How much do you charge?”
“What insurance do you accept?”
“How do I get started?”
"What is a clinical assessment?"
“What do I need to bring to my first appointment?”
“How long will it be before I can see someone?”
"When are Peak’s walk-in hours?"
"When are Peak's regular hours?"
“Can I make an appointment for a specific time?"
“What if I need help right now?”
“I am out of my medications. Can I see a psychiatrist to get more?”
"Where are you located?"
"What are your hours of operation?"
Have other questions?
“Can Peak help me?”
Peak Wellness Center is a private, non-profit, community mental health center. We provide affordable, high quality counseling for adults and children. We can help you with a wide range of challenges including anxiety, depression, anger, mood swings, emotional and behavioral problems, addictions, family conflicts and more. These problems are highly treatable, so the sooner you get started, the sooner you can go back to focusing on the fun things in life!
“How much do you charge?”
Peak Wellness Center only charges what you can afford to pay based on our sliding fee schedule, and accepts Medicaid, Medicare and private insurance. Be sure to bring your proof of income to your first visit so we can set your fee.
“What insurance do you accept?”
We are happy to bill any insurance/3rd party payor on your behalf for your services with Peak. We are contracted with several insurance companies. Those include, but are not limited to:
- BCBS (includes Federal BCBS and KidCare Chip)
- CIGNA (Formerly Great West)
- Medicare (Must see a LCSW, MD, DO, or Nurse Practitioner for Medicare to pay)
- RR Medicare (Must see a LCSW, MD, DO, or Nurse Practitioner for Medicare to pay)
- TriWest (Active Duty must have referral-only pays for eligible providers)
- WinHealth
- Wyoming Medicaid
“How do I get started?”
To begin services at Peak, we will start with an intake appointment, which is an "information gathering" type of appointment so that we can get to know you, and understand what brings you in to see us. The first people you see at Peak will ask to learn more about your situation through a clinical assessment, and by the end of the appointment they will match you with a therapist who is qualified to help you with your specific situation. (So your second visit is when you will actually begin treatment with your therapist.)
At this first visit, you will need to complete your client application and participate in a clinical assessment. We will also set your fees in accordance with our sliding fee schedule. Once your assessment is complete we will have the information we need to make the best treatment recommendations and you will be placed with a therapist for group or individual services.
"What is a clinical assessment?"
During the clinical assessment, one of our qualified therapists will ask you questions about your history, your current situation, what kind of problems you have had or may be having currently, and other questions to help us understand your situation, so that together we can make the best possible decisions about your care.
“What do I need to bring to my first appointment?”
Please bring your picture ID, proof of income, insurance information and, if applicable, court related documents (such as court orders, probation or parole documents, etc.)
“How long will it be before I can see someone?”
If you come in during our walk-in hours, you will get started right away. Clients are seen on a first come, first served basis - Please allow 2-3 hours. To speed up your first visit, you may download and complete our client application forms ahead of time, and bring them with you. Click here for client application forms.
“When are Peak’s walk-in hours?”
Click here to see our walk-in hours for each location, listed by county.
"When are Peak's regular office hours?"
Click here to see our hours for each location, listed by county.
“Can I make an appointment for a specific time?”
The quickest way to get started is to come in during our walk-in hours, but if you prefer you may call to schedule your intake appointment.
“What if I need help right now?”
For those in crisis we have qualified professional counselors on call all day, every day. Just call our main number and someone will always be there to help!
“I am out of my medications. Can I see a psychiatrist to get more?”
If you are new to Peak’s services and need to see a psychiatrist, please talk with your counselor who will help you get an appointment with one of our psychiatric providers. Click here for Psychiatric Services FAQs.
"Where are you located?"
Click here to see a list of our locations.
"What are your hours of operation?"
All of our main offices are open 8am-5pm.
Have other questions?
Give us a call - we are happy to talk with you!
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